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Troubleshoot Install

Once an installation is complete, access the Kubecost frontend to view the status of the product. If the Kubecost UI is unavailable, review these common issues to determine the problem:

No persistent volumes available
Unable to establish a port-forward connection
FailedScheduling node-exporter
No clusters found
Pods running but app won’t load
Trying to run on minikube

Issue: no persistent volumes available for this claim and/or no storage class is set

Your clusters need a default storage class for the Kubecost and Prometheus persistent volumes to be successfully attached.

To check if a storage class exists, you can run

kubectl get storageclass

You should see a storageclass name with (default) next to it as in this example.

NAME                PROVISIONER           AGE
standard (default)  kubernetes.io/gce-pd  10d

If you see a name but no (default) next to it, run

kubectl patch storageclass <name> -p '{"metadata": {"annotations":{"storageclass.kubernetes.io/is-default-class":"true"}}}'

If you don’t see a name, you need to add a storage class. For help doing this, see the following guides:

Alternatively, you can deploy Kubecost without persistent storage.

Issue: unable to establish a port-forward connection

First, check the status of pods in the target namespace:

kubectl get pods -n kubecost

You should see the following pods running

NAME                                                     READY   STATUS    RESTARTS   AGE
kubecost-cost-analyzer-599bf995d4-rq8g8                  3/3     Running   2          5m
kubecost-grafana-5cdd75755b-5s9j9                        1/1     Running   0          5m
kubecost-prometheus-kube-state-metrics-bd985f98b-bl8xd   1/1     Running   0          5m
kubecost-prometheus-node-exporter-24b8x                  1/1     Running   0          5m
kubecost-prometheus-node-exporter-4k4w8                  1/1     Running   0          5m
...
kubecost-prometheus-node-exporter-vxpw8                  1/1     Running   0          5m
kubecost-prometheus-node-exporter-zd6rd                  1/1     Running   0          5m
kubecost-prometheus-pushgateway-6f4f8bbfd9-k5r47         1/1     Running   0          5m
kubecost-prometheus-server-6fb8f99bb7-4tjwn              2/2     Running   0          5m

If the cost-analyzer or prometheus-server pods are missing, we recommend reinstalling with Helm using --debug which enables verbose output.

If any pod is not Running other than cost-analyzer-checks, you can use the following command to find errors in the recent event log:

kubectl describe pod <pod-name> -n kubecost

Should you encounter an unexpected error, please reach out for help on Slack or via email at team@kubecost.com.

Issue: FailedScheduling kubecost-prometheus-node-exporter

If one has an existing node-exporter daemonset, the Kubecost Helm chart may timeout due to a conflict. You can disable the installation of node-exporter by passing the following parameters to the Helm install.

helm install kubecost/cost-analyzer --debug --wait --namespace kubecost --name kubecost \
    --set kubecostToken="<INSERT_YOUR_TOKEN>" \
    --set prometheus.nodeExporter.enabled=false \
    --set prometheus.serviceAccounts.nodeExporter.create=false

Issue: Unable to connect to a cluster

You may encounter the following screen if the Kubecost frontend is unable to connect with a live Kubecost server.

No clusters found

Recommended troubleshooting steps are as follows:

Start by reviewing messages in your browser’s developer console. Any meaningful errors or warnings may indicate an unexpected response from the Kubecost server.

Next, point your browser to the /api endpoint on your target URL. For example, visit http://localhost:9090/api/ in the scenario shown above. You should expect to see a Prometheus config file at this endpoint. If your cluster address has changed, you can visit Settings in the Kubecost product to update or you can also add a new cluster.

If you are unable to successfully retrieve your config file from this /api endpoint, we recommend the following:

  1. Check your network connection to this host
  2. View the status of all Prometheus and Kubecost pods in this cluster’s deployment to determine if any container are not in a Ready or Completed state. When performing the default Kubecost install this can be completed with kubectl get pods -n kubecost. All pods should be either Running or Completed. You can run kubectl describe on any pods not currently in this state.
  3. Finally, view pod logs for any pod that is not in the Running or Completed state to find a specific error message.

Please contact us at team@kubecost.com or on Slack at any point with questions.

Issue: Unable to load app

If all Kubecost pods are running and you can connect / port-forward to the kubecost-cost-analyzer pod but none of the app’s UI will load, we recommend testing the following:

  1. Connect directly to a backend service with the following command: kubectl port-forward --namespace kubecost service/kubecost-cost-analyzer 9001
  2. Ensure that http://localhost:9001 returns the prometheus YAML file

If this is true, you are likely to be hitting a CoreDNS routing issue. We recommend using local routing as a solution:

  1. Go to https://github.com/kubecost/cost-analyzer-helm-chart/blob/master/cost-analyzer/templates/cost-analyzer-frontend-config-map-template.yaml#L13
  2. Replace {% raw %}{{ $serviceName }}.{{ .Release.Namespace }}{% endraw %} with localhost

Question: Why do I need to grant cluster-admin privileges?

Note: this question only applies when installing Kubecost via helm 2

The core Kubecost product needs read-only permissions.

Many teams deploy helm Tiller with cluster-admin privileges to install and manage applications across different namespaces. More information on managing these permissions at https://v2.helm.sh/docs/rbac/

Question: How can I run on Minikube?

  1. Edit nginx configmap kubectl edit cm nginx-conf -n kubecost
  2. Search for 9001 and 9003 (should find kubecost-cost-analyzer.kubecost:9001 & kubecost-cost-analyzer.kubecost:9003)
  3. Change both entries to localhost:9001 and localhost:9003
  4. Restart the kubecost-cost-analyzer pod in the kubecost namespace


Have a question not answered on this page? Email us at support@kubecost.com or join the Kubecost Slack community!

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